Request account deletion
If you created a SplitNow account, you can ask us to delete it and the personal data linked to that account.
How to request deletion
- Send an email from the address used for your SplitNow account.
- Use the subject line “Account deletion request”.
- Include your full name and confirm that you want the account permanently deleted.
What we delete
After verifying your request, we delete your account profile and associated personal data we store in our systems (for example account email, display name, avatar settings, payment-method details you saved in profile, and cloud-synced group membership data tied to your user ID), unless a limited retention is required by law.
What we may keep
We may retain records needed for legal, tax, security, or fraud-prevention purposes for a limited period. Shared group content created while you were a member may remain visible to other members (for example expense titles you entered), but it will no longer be linked to your account identity after deletion.
Timeline
We aim to complete verified deletion requests within 30 days. You will receive a confirmation email when the process is finished.
Guest / offline data
If you only used SplitNow as a guest without an account, your data stays on the device. Delete the app or clear app storage to remove it. No cloud account deletion is required.
More information
Details about how we process personal data are in our Privacy Policy.